
Synchrony Financial
Senior Analyst, Model Development - Data Science
- Currently working with the Credit Model Development team to develop credit loss forecasting models by applying statistical techniques and traditional machine learning methods, leveraging Python and PySpark.
- Previously worked with the Customer Journey Analytics & Optimization team on analytical tasks related to the development of an event mapping framework to analyze and visualize customer journeys by leveraging massive volumes of customer interaction data. Utilizing Redshift SQL queries and DataFlows, ETL tools, and Python scripts to collect, process, and analyze large volume customer interaction datasets with tens of millions of instances. Producing quarterly reports with counts of unique customer journeys. Creating Sankey diagrams to visualize delinquent customer journeys to uncover behavioral trends. Identifying cost saving opportunities for call center operations and aiding stakeholders in decision-making.
Skills: Python, SQL, AWS Redshift, Big Data Analytics